Frequently Asked Questions
Everything you need to know about shopping at Small Dog Electronics.
What is your return policy for electronics?
We offer a 30-day return policy on most items. Products must be in their original packaging with all accessories included. Please note that some software and opened headphones may be subject to a restocking fee.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select territories. We do not offer direct international shipping at this time, but we can ship to verified domestic freight forwarders.
Are your products covered by a warranty?
Yes, all new products come with a full manufacturer's warranty. For refurbished items, Small Dog Electronics provides a limited 90-day warranty unless otherwise specified.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can also log into your account on our website to view your order status in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal and Apple Pay for a secure checkout experience.
Can I trade in my old device for credit?
Absolutely! We have a robust trade-in program for Apple products and other select electronics. You can receive store credit to use toward your next purchase after our technicians evaluate your device.